BroadwayCon Keychain

How will my order be shipped/is there an invoice included?

CD/buttons/wristband orders are shipped in a bubble mailer. CD/shirt or shirt-only orders are packed in a poly-mailer, with the shirt wrapped around the CDs for protection. Posters are rolled and packed in cardboard tubes taped on each end. Vinyls are packed in sturdy cardboard boxes. Mugs are wrapped in bubble wrap and shipped in sturdy boxes. To save paper, we do not include invoices in orders. Instead, a packing list is printed on the shipping label on the front of the package.

Can I add/remove/edit an item in my order after it's been placed?

We cannot add or remove items from an order once it has been placed. To edit an order in any way, we will need to cancel the entire order and have you re-place it. To cancel an order for editing purposes, just email us.

How long will it take my order to ship?

We ship out orders on a Monday-Friday afternoon schedule, packing the morning prior. We ship out on these days without fail, excluding postal holidays. If your order contains a pre-order item, it will not ship until the pre-ordered item is released. Shipping speed will depend on the option selected during checkout.